Scope of Application
This policy applies to all customers who purchase tickets or services through the official website of 100 Egg Theme Park Nha Trang.
It covers:
- Admission tickets
- Mud bath tickets
- Mineral bath tickets
- Service tickets
- Promotional packages
- Combo products
- Other services available on the website
Delivery Method
Once payment has been successfully completed, the system will automatically issue an electronic ticket (E-ticket) or booking confirmation.
Confirmation may be delivered via:
- Registered email address
- SMS (if applicable)
- Zalo (if applicable)
- Booking confirmation page on the website
Guests only need to present the E-ticket or QR code at the ticket counter or entrance gate.
Ticket Delivery Time
Under normal operating conditions, electronic tickets are delivered within 5 minutes after successful payment confirmation.
In exceptional cases such as:
- System maintenance
- Network interruptions
- High system traffic
- Payment gateway delays
ticket delivery may take up to 24 hours.
Order Verification
Upon receiving the E-ticket, guests should verify the following information:
- Full name
- Phone number
- Email address
- Visit date
- Ticket type
- Quantity
- QR code or booking reference
If any information is incorrect, please contact us before your visit for assistance.
If You Have Not Received Your Ticket
If you have not received your E-ticket within the expected timeframe, please:
Check your Spam or Junk Mail folder.
Check SMS or Zalo messages (if applicable).
Verify your registered email address.
Contact our Customer Service team for assistance.
E-ticket Usage Conditions
Electronic tickets are subject to the following conditions:
Valid only within the specified validity period.
Each ticket is valid for one-time use only.
Non-refundable and not redeemable for cash.
Tickets must not be altered, duplicated, or transferred unlawfully.
The Management reserves the right to reject invalid or tampered tickets.
Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information.
- Reviewing all information before payment.
- Keeping the QR code and booking confirmation secure.
- Not sharing tickets without authorization.
- Complying with all park regulations during their visit.
Force Majeure
In the event of force majeure, including natural disasters, fires, epidemics, widespread power outages, technical failures, government directives, or other circumstances beyond our reasonable control, ticket delivery or service availability may be delayed or modified.
The Park will notify affected customers as soon as reasonably practicable and provide appropriate support based on the circumstances.
Customer Support
For assistance regarding ticket delivery or booking information, please contact:
Hotline: 0963 04 6363
Email: info@tramtrung100egg.vn
Our Customer Service team will be pleased to assist you during our business hours.