Scope of Application
This Policy applies to all customers making payments for tickets or services through the official website of 100 Egg Theme Park Nha Trang.
Applicable transactions include:
- Discovery tickets
- Wellness tickets
- Signature Experience tickets
- Combo packages included F&B
- Other products and services available on the website
Payment Methods
The website supports the following payment methods:
- VNPay QR
- Domestic ATM cards with Internet Banking
- International cards including Visa, Mastercard, JCB, and other cards supported by VNPay
- E-wallets or other payment methods (if available)
- Direct payment at the ticket counter (where applicable)
Available payment methods may be updated from time to time without prior notice.
Online Payment Process
The online payment process consists of the following steps:
- Select the desired ticket or service.
- Enter the required booking information.
- Review the booking details.
- Choose a payment method.
- The system redirects you to the secure payment gateway operated by VNPay or the payment partner.
- Complete the payment authentication as instructed by your bank or payment provider.
- Upon successful payment, an electronic ticket or booking confirmation will be sent via email or other registered communication channels.
Transaction Confirmation
A transaction is considered successful when:
The payment gateway confirms the transaction.
The website records a valid payment.
The customer receives an electronic ticket or booking confirmation.
If your transaction has not been confirmed, please do not attempt multiple payments and contact our Customer Support team for assistance.
Failed Transactions
Transactions may fail due to reasons including:
- Insufficient account balance.
- Incorrect payment information or OTP.
- Card or bank rejection.
- Internet or system connection issues.
- Customer cancellation before completion.
In such cases, the order will not be confirmed, and customers may retry the payment once the issue has been resolved.
Refund Policy
Refunds, where applicable, are processed in accordance with the Cancellation, Exchange and Refund Policy of 100 Egg Theme Park Nha Trang.
If a refund is approved:
The amount will be returned to the original payment method or another agreed method.
Processing time depends on the issuing bank, payment gateway, or relevant financial institution.
Payment Security
100 Egg Theme Park Nha Trang does not store sensitive payment information such as:
- Bank card numbers.
- CVV/CVC codes.
- Internet Banking passwords.
- One-Time Passwords (OTP).
All online payments are processed through secure payment gateways and encrypted using industry-standard security technologies.
Invoice
Customers requiring an invoice should provide the necessary billing information during the booking process or contact Customer Service after completing the transaction.
Invoices will be issued in accordance with applicable electronic invoicing regulations.
Complaints and Transaction Disputes
If you encounter any payment-related issues, please contact 100 Egg Theme Park Nha Trang as soon as possible and provide:
- Full name.
- Phone number.
- Order number or transaction ID.
- Payment date and time.
- Description of the issue.
We will review your request and respond promptly in accordance with our complaint handling procedures.
Changes to this Payment Policy
100 Egg Theme Park Nha Trang reserves the right to amend or update this Payment Policy to comply with legal requirements or operational needs. Any changes will be published on the website and become effective from the date of publication.
Contact Information
If you require assistance with payments or have any questions regarding your transaction, please contact:
100 Egg Theme Park Nha Trang:
Address: Nguyen Tat Thanh Boulevard, South Nha Trang, Khanh Hoa Province, Vietnam
Hotline: +84 (0) 963 04 6363
Email: info@tramtrung100egg.vn
Website: www.tramtrung100egg.vn