Privacy Policy

Scope of Application
This Policy applies to:

• Visitors accessing our website.
• Users registering an account (if applicable).
• Customers purchasing tickets online.
• Guests using services at 100 Egg Theme Park Nha Trang.

Individuals contacting us through our website or online communication channels.
Information We Collect
Depending on the services used, we may collect:

• Full name.
• Phone number.
• Email address.
• Nationality (where required).
• Booking information.
• Transaction history.
• Payment-related information provided by the payment gateway within the permitted scope.
• IP address, browser type, device information, and other technical data to improve user experience.

Purpose of Data Collection

Personal information is collected for the following purposes:

• Processing bookings and confirming transactions.
• Delivering electronic tickets and service notifications.
• Providing customer support before, during, and after service use.
• Handling complaints and inquiries.
• Issuing electronic invoices upon request.
• Sending promotional offers and event updates with customer consent.
• Improving website performance and service quality.
• Complying with applicable legal obligations.

Use of Personal Information

Personal information is used only for purposes necessary to:

• Deliver services.
• Manage transactions.
• Provide customer support.
• Conduct customer care activities.
• Maintain website security.
• Comply with lawful requests from competent authorities.

We do not use personal information for purposes beyond those stated without the customer's consent.

Disclosure to Third Parties

We do not sell, trade, or rent customers' personal information.

Information may only be disclosed:

• With the customer's consent.
• When required by law or competent authorities.
• To service providers such as payment gateways, technology partners, or system operators for service delivery.
• When necessary to protect the legitimate rights and interests of the Park or our customers.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes stated in this Policy or as required by applicable laws. Once retention is no longer necessary, the information will be securely deleted or anonymized.

Information Security

We implement appropriate technical and organizational measures to protect personal information, including:

• Encryption during data transmission.
• SSL/TLS security certificates.
• Internal access control.
• Regular data backups.
• Ongoing monitoring and security updates.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences.
• Maintain login sessions (where applicable).
• Analyze website traffic.
• Improve website performance and user experience.

Users may manage or disable cookies through their browser settings; however, doing so may affect certain website functions.
Customer Rights

Subject to applicable laws, customers have the right to:

• Access their personal information.
• Request correction or updates.
• Request deletion or restriction of data processing where legally permitted.
• Withdraw consent for marketing communications.
• Submit complaints regarding the processing of personal data.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the content or privacy practices of those websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

Changes to this Privacy Policy

100 Egg Theme Park Nha Trang reserves the right to amend or update this Privacy Policy to comply with legal requirements or operational needs. The latest version will be published on our website and will take effect from the date of publication.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:

100 Egg Theme Park Nha Trang:
Address: Nguyen Tat Thanh Boulevard, South Nha Trang, Khanh Hoa Province, Vietnam
Hotline: +84 963 04 6363
Email: info@tramtrung100egg.vn
Website: www.tramtrung100egg.vn